Frequently Asked Questions
🌸 Frequently Asked Questions (FAQ)
Welcome to our FAQ section. If you don't find the answer you're looking for, email us at florahliashop@gmail.com—we'll get back to you as soon as possible!
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📦 SHIPPING
How long will it take to receive my order?
We ship worldwide. Delivery times vary from 5 to 15 business days , depending on the destination.
How can I track my order?
You'll receive an email with a tracking link as soon as your package ships. If you haven't received it, please check your spam folder or contact us.
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🔄 RETURNS AND REFUNDS
Can I return a product?
Yes, we accept returns within 7 days of delivery only in the following cases:
• damaged item
• defective product
• product different from the one ordered
How can I request a return?
Email us at florahliashop@gmail.com with your order number and a photo of the product. We'll guide you through the process.
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💳 PAYMENTS
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay , and other secure methods.
Are payments secure?
Absolutely. Our site uses advanced security protocols (SSL) to protect your data.
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🎁 ORDERS AND PRODUCTS
Are the products handmade?
Each accessory is carefully selected and curated. Many of our items are hand-finished to ensure a unique and personal touch.
Can I change or cancel an order?
If your order hasn't shipped yet, please contact us as soon as possible. We'll do our best to help.
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📩 CONTACTS AND ASSISTANCE
How can I contact you?
Write to us at florahliashop@gmail.com or send a message via the Contact Us page .
How long does it take for you to respond?
We respond within 24 hours , 7 days a week.
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💗 Thank you for choosing Florahlia. We're happy to accompany you with elegance in every special moment.